Burst Pipe Water Damage Cleanup Surrey

Shut off the water supply first. Find your main shutoff valve and turn it off — this stops the flow immediately and limits total water volume. If you don't know where your main shutoff is, find it now, before you need it. Call us immediately after shutting off the water. We'll dispatch while you're doing the next things on this list. Move what you can. Electronics, documents, irreplaceable items — get them out of the water's path if it's safe to do so. Don't risk slipping or electrical hazards. Don't turn on fans or space heaters. This is a common instinct that doesn't help. Consumer fans don't dry building materials — they just move the surface air. And without the dehumidification running simultaneously, fans can actually spread mold spores if mold has begun to form. Document everything with your phone before anything is touched or moved if possible. Insurer documentation benefits from photos of conditions as they were found.

A frozen pipe hasn't burst — yet. If you turn on a tap and get no flow, or very restricted flow, in cold weather, a frozen pipe is likely. The risk at this stage is that the pipe will burst as pressure builds or as the ice expands. Don't attempt to thaw a frozen pipe with an open flame — this is a fire hazard and can damage the pipe. Gentle heat with a hair dryer or heating pad on the affected section, working toward the nearest open tap, is the safe approach. If the pipe has already burst, you're past the frozen stage. The water is out, and you need extraction as quickly as possible. Call us first; we can sometimes advise on immediate steps while we're en route.